Need for choice

Residents reflected on how the system of room allocation needs more consideration and reveals a greater need for choice. 

“I did have a walk around Henrietta street before I moved in, but there was only 1 room so there wasn’t a choice.”

“I was first floor but an incident did happen and I had to ask for a room move and the only one they had was up here. The heat just sits here, it does nothing, there’s no airway, that one [points to window], doesn’t open that one’.”