Personal and staff skills development

Residents identified a need for developing personal skills and importance of staff expertise and ability

“There’s a need for staff with expertise but also those who listen and build relationships. Need for development of skills to support independent living after Henrietta Street”

“It gives you the independence of being in your own place before you get your own place because there is no time curfew that you’ve got to be in by, you are free to come and go whenever you want. But with here if you are going to be away for more than a certain time they will understand that”

“Texting people when there appointment is ready, instead of waiting around in uncomfortable spaces”